Frequently Asked Questions

HOW LONG DOES SHIPPING TAKE?
Orders are processed in 2–5 business days. Delivery takes 7–15 
business days for US orders.

DO YOU OFFER FREE SHIPPING?
Yes! Free shipping on all orders over $40.

ARE YOUR PRODUCTS ECO-FRIENDLY?
Absolutely. We carry rechargeable devices, bamboo materials, and 
reusable alternatives to reduce waste.

HOW DO I USE THE LED FACE MASK?
Cleanse your face, put on the mask, select your light mode, and 
relax for 10–15 minutes. Use 3–4 times per week for best results.

WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery. Items must be unused 
and in original packaging. Contact hello@kindglow.net.

HOW DO I TRACK MY ORDER?
You'll receive a tracking number by email once your order ships. 
Check your spam folder if you don't see it.

DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. International delivery takes 14–25 business days.